New to wearing wigs or have received various tips and advice about wig care?

It can be confusing… Fortunately, we have a stylist, wig designer, and beauty expert onsite who can answer your questions and share answers to some frequently asked wig questions.

Question Do you have toppers?
AnswerYes. We carry toppers. All of our products are customized according each individual’s needs and specifications.
Question Do we have special wigs for sensitive scalps and medical hair loss?
AnswerYes, our Helena Collection is designed for sensitive skin and hair loss. These wigs feature monofilament cap constructions, ensuring comfort and quality. Our human hair wigs are also medical-grade, offering the same high standards.
Question Do I Need To Shave My Head To Wear A Wig?
Answer

Some caps in the Human Hair wigs collection are designed specifically for women totally without hair. However, individuals experiencing alopecia areata can wear wigs with Natural Cap, Comfort Cap, or Basic Cap designs, as these are silicone-free and suitable for those with hair.

For those with alopecia areata who choose to shave their heads, wigs with Anti-Slip Cap, Sensitive Cap, or Confidence Cap are recommended. These caps include a built-in non-slip silicone strip, eliminating the need for adhesive tapes or glue to secure the wig.

Check our available caps here.

Question Is a Wig Covered Under Insurance or a Deductible Medical Expense?
AnswerYou may file for a tax deduction if you purchase a wig for a medical reason such as chemo or alopecia. Sales tax for a cosmetic wig is not deductible.To claim a tax deduction for the cost of a wig, the invoice must clearly state that the purchased product is a medical wig or hair implants. Additionally, the invoice should be accompanied by a medical certificate verifying the disease or treatments that led to hair loss.

Please note that the Helena Collection does not accept insurance for wigs. However, through your insurance for medical hair loss, you may receive reimbursement for a partial or full cranial prosthesis. Coverage eligibility varies depending on your insurance plan. Before your visit, contact your insurance company to determine if a prescription is required. If needed, have your healthcare provider prescribe a cranial prosthesis (KRAY-nee-ul pros-THEE-sis).

Question What is a lace front wig?
Answer

Lace front wigs feature lace along the front, running across the forehead. This creates a very realistic hairline, allowing you to pull your hair back or tie it up, making it look like it’s growing naturally from your scalp. Additionally, you can opt for a lace part, which makes the parting look extremely natural.

Question Do the wigs come in different sizes?
Answer

All of our wigs feature adjustable straps at the nape to accommodate your head size. We highly recommend visiting our shop for a fitting. Our consultants provide expert measurements to ensure your new hair fits perfectly. Visiting our shop also gives you the advantage of returning if there are fit issues, allergic reactions, or if you need a change in style or color. Once you know your cap size and are familiar with different brand sizes, you can confidently shop online.

Question Can you cut your own wig?
AnswerAll of our products are customized according each individual’s needs and specifications. We also carry ready to wear right out of the box in the advertised style. However, if you wish to customize your wig further, we can customize for you or you can find professional at a salon or retailer who can. Synthetic and high-heat wig fibers do not cut the same way as human hair, so a licensed wig professional with the necessary training and experience can successfully customize the style for you.
Question What Are The Waiting Times For Special Orders Or Custom Made?
AnswerCustom orders typically take 8-12 weeks from the date the order is received for delivery. Delivery times vary based on the chosen product, type of hair, and color. Please also consider shipping and customs clearance times.

Special orders can only be placed through our authorized sales points.

Question Do you repair wigs?
Answer

We only repair wigs or hairpieces purchased from our company.